Shipping policy

Thank you for choosing MAR Mouth Chill.

We strive to process and deliver your orders as quickly and efficiently as possible.

Order Processing

  • Orders are typically processed within 1-2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Cash on Delivery (COD) orders may be verified before dispatch.

Shipping Coverage

We currently ship across India to serviceable PIN codes through our trusted delivery partners.

If your location is not serviceable, our team will contact you regarding your order.

Estimated Delivery Time

Delivery timelines may vary depending on your location:

  • Inside Kerala: 2-4 business days
  • Outside Kerala: 3-7 business days
  • Remote Locations: 5-10 business days

Please note that delivery timelines are estimates and may be affected by weather conditions, public holidays, courier delays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Any free shipping offers will be clearly mentioned on our website and promotional materials.

Order Tracking

Once your order is shipped, you will receive tracking details via SMS, WhatsApp, email, or any available communication channel.

You can use the tracking information to monitor your shipment's progress.

Cash on Delivery (COD)

  • COD is available for most serviceable PIN codes.
  • Customers may receive a verification call or WhatsApp message before dispatch.
  • Please ensure that the contact number provided during checkout is accurate and reachable.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

Our Team shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

Delayed or Lost Shipments

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur.

If your order has not arrived within the expected delivery period, please contact our support team with your order number for assistance.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team with your Order Number and Registered Mobile Number.

We are always happy to assist you.